Program Manager – Community Based Liaison

Job Title

Program Manager – Community Based Liaison

Agency

Texas A&M University

Department

Undergraduate Recruitment

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we want

Are you passionate about building strong community connections and fostering educational opportunities?

As the Community Based Liaison (CBL), you’ll be at the forefront of developing and implementing innovative strategies to strengthen partnerships with college access networks, school district leaders, community organizations, and Former Texas A&M University Student Networks within your assigned community. You’ll lead dynamic admission, financial aid, and early outreach programs designed to identify, recruit, and enroll prospective students. Additionally, you’ll serve as a vital resource and support for the Assistant Director, providing leadership in managing recruitment and program initiatives in your territory.

What you need to know

LOCATIONS: Central Texas, Dallas-Forth Worth, Houston, San Antonio

Salary: $4,180.17/monthly (Compensation will be commensurate to selected hire’s experience)

Cover Letter & Resume: A cover letter and resume are strongly recommended

Position Details: This position may require work beyond normal office hours and/or work on weekends. This position may require travel. This position may direct and/or evaluate the work of others.

Qualifications

Required Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience
• Five years’ experience in admissions, recruitment, advising, financial aid, or outreach

Preferred Qualifications: 

• A State of Texas class “C” vehicle operator’s license or ability to obtain within 30 days of employment
• Ability to work well with community organizations and college access networks
• Knowledge of Microsoft Office products
• Ability to speak Spanish and English
• Ability to develop and make presentations

Knowledge, Skills, and Abilities:

• Must be literate in the English language and able to comprehend and follow both written and verbal instructions
• Knowledge of financial aid programs and federal regulations relating to student financial aid
• Excellent oral and written communication skills with individuals and in a group setting
• Ability to work well with students and parents
• Ability to work as a team member in a dynamic organization, possessing a positive attitude and is customer-service oriented
• Ability to perform accurately in a detail-oriented environment with good interpersonal communication skills
• Must be self-motivated with the ability to coordinate and attend meetings and conferences at times beyond usual working hours

Responsibilities

Program Management:

• Responsible for developing, coordinating, and implementing effective programs for service assigned areas, to include the management of day-to-day activities
• Oversee community outreach efforts, such as organizing events (campus visits, high school visits, and college fairs), partnerships with local community organizations, and workshops to promote and recruit prospective students and families
• Organizes, implements, and reports on programs/projects, including marketing, accommodations, itineraries, meals, speakers, and records
• Track and analyze program data to assess the effectiveness of programs along with ensuring that programs align with university policies and regulations

Leadership:

• Coordinates and leads major office programs in the community and elevates visibility of Texas A&M University with local constituent groups
• Serves as a mentor and assists in the training of regional advisors regarding admissions and financial aid rules, regulations, policies, and procedures, as well as how to develop and maintain relationships in high schools, community agencies, and community organizations
• Develops, conducts, and coordinates training and staff development to include leading certain training sessions

Customer Service:

• Interacts with high school students and their parents, district administration, and staff to provide and exchange information and to enhance the counseling and advisement of students considering/planning on attending Texas A&M University
• Conducts presentations and works at resource tables as requested
• Develops working relationships with university agencies, departments, counselors, and advisors to enhance customer service and satisfaction
• Assists with developing and revising admissions and financial aid consumer information materials, publications, and brochures for currently enrolled students, prospective students, and their parents, as well as for college, department, and university use

Recruitment & Matriculation:

• Identifies, recruits, and contributes to increasing the population of admitted and enrolled underrepresented students in designated high schools, which will include Century Scholar Schools within the assigned region
• Uses professional judgment in advising and assisting students in solving their financial problems through scholarships, loans, grants, employment, and financial counseling; uses professional judgment in assisting to provide budgeting, money management, loans, and indebtedness counseling to students on an individual and group basis and makes presentations to groups regarding financial aid and scholarship programs
• Works with the Financial Aid Office about awarding and adjusting financial aid awards as necessary to conform to federal, state, and institutional policies and regulations

Who we are

​The Office of Undergraduate Recruitment handles freshman, transfer, international, and other prospective students who wish to apply to Texas A&M University. The office is also responsible for recruiting and enrollment an academically prepared student body geographically and economically varied. In addition, Undergraduate Recruitment also offers several opportunities for prospective students and their families to visit campus throughout the year to learn about the rich traditions and culture of Texas A&M University.

Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time  
• Professional Development: All employees have access to free LinkedIn Learning training and webinars
• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.