Job Description
Job Duties
- Provide end users with hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools.
- Provide end user support as needed.
- Provide, maintain, and improve upon excellent customer support.
- Supporting MS Office 365, Zoom, Panopto, Citrix Remote, Paper Cut, other applications as necessary.
- Basic troubleshooting for complex issues throughout the company infrastructure
- Provide Tier I support to associates and clients
- Follow up on outstanding requests and ensure timely resolution
- Work closely with Tier II, Campus Manager to ensure issue tracking and proper assignment of tasks is being completed daily.
- Remotely support audio and video or classroom technology equipment
- All other duties as assigned
Knowledge, Skills and Abilities
- Knowledge and proficiency of MS Office 365, Windows OS, MAC OSX, Android, iOS.
- Knowledge of collaboration tools such as Zoom, Team, Skype, etc.
- Remote Support Tools
- ITSM (Ticketing systems)
- Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
- Basic hardware and software troubleshooting skills
- Basic networking knowledge
- Basic Active Directory experience
- Attention to detail
- High sense of urgency
Minimum Qualifications
Associates degree in Information Technology related field is preferred or equivalent years of experience, plus one to three years of work experience
In-person Expectations
This is an on-site position that will require the individual to work 100% in the office on SLU’s campus.
Benefits:
Saint Louis University offers exceptional benefits to full-time employees, including generous vacation and sick leave, comprehensive health, dental, vision, and life insurance, a 403(b) retirement savings plan with a match, tuition remission, an employee assistance program, and a robust wellness program.
*Don’t forget to ask how employees and their dependents can take advantage of SLU’s tuition remission benefit to further their education!
Function
IT Customer Service
Scheduled Weekly Hours:
40
